Improving Performance Management – The Theory & Practice
PINSENT MASONS IN PARTNERSHIP WITH TALKING SHOP, COMMUNICATION SKILLS TRAINING CONSULTANTS.
This unique course provides guidance, not just on the key steps to tackling underperformance issues, but also demonstrates the practical skills (in terms of communicating clearly and effectively) required to do this well.
The theory of how to manage under performance is fairly straightforward – it’s the practice that is hard. Using techniques such as 'freeze frame', 'time out' and 'replay', professional role players from Talking Shop, who specialise in performance management skills training, will encourage participants to suggest how to raise performance issues with employees, and will demonstrate how those suggestions play out.
THIS COUSE EXPLORES HOW TO
- make the most of early, informal intervention in order to secure improvement
- clarify the expected standard using a blended, non directive/directive approach
- decide when the time has come to progress onto a formal process
- deal with reactions from employees (e.g. retaliatory grievances, sick leave, raising issues of stress and disability) Using our "bolder and better" approach to employment law risk, we explain how these problems can be dealt with robustly, avoiding drawn out processes and delay.
WHO SHOULD ATTEND?
Encouraging managers to engage in tackling performance issues promptly, effectively and with confidence is a major challenge for HR professionals. This course is suitable for both HR professionals who may wish to adopt this approach in house to coach and influencing their management teams. It is also suitable for managers who have responsibility for performance management within their organisations and would like to improve their knowledge, skills and confidence in this area.