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The Business Implications of an 'Always On' culture

Dealing with a new era of IT outages

Serious IT failures have a negative effect on customer loyalty, reputations and revenue. Major outages today make big and unwelcome news stories for those involved, and ensuring the correct processes and governance of an organisation’s IT infrastructure are in place is now a business critical issue. With perspectives from customers, suppliers and Pinsent Masons IT legal experts, this briefing paper outlines essential steps to mitigate against IT disaster.