Pinsent Masons LLP Legal Notices and Regulatory Information
General
Pinsent Masons LLP is a limited liability partnership registered in England and Wales (registered number: OC333653). It is authorised and regulated by the Solicitors Regulation Authority and the appropriate regulatory body in the other jurisdictions in which it operates.
The word 'partner', used in relation to the LLP, refers to a member of Pinsent Masons LLP or an employee or consultant with equivalent standing. A list of the members of the LLP, and of those non-members who are designated as partners, and non-member partners in affiliated entities, is displayed at Pinsent Masons LLP's registered office: 30 Crown Place, London EC2A 4ES, United Kingdom and is available here.
Pinsent Masons LLP has offices in England, Scotland, Dubai, Qatar, the People's Republic of China and it has affiliated entities in Northern Ireland, Ireland, France, Germany, Spain, The Netherlands, Luxembourg, South Africa, Hong Kong, Singapore, Australia and the Kingdom of Saudi Arabia (together referred to as "Pinsent Masons"). Please note that services provided by Pinsent Masons Affiliates may not be regulated by the Solicitors Regulation Authority but are regulated by the appropriate regulatory body in the jurisdiction/s in which they operate.
We also use ‘Pinsent Masons’ to refer to Pinsent Masons LLP and affiliated entities that practise under the name ‘Pinsent Masons’ or a name that incorporates those words.
Resolving Client Complaints and Further Information
We want to give you the best possible service. However, if you are a client and become unhappy or concerned at any point with any element of the service we have provided (including concerning our fees and charges), please tell us about it immediately so that we can do our best to resolve the problem. In the first instance it may be helpful to contact the partner responsible for handling your matter or your relationship partner and we will do our best to resolve any issue. If you would like to make a formal complaint, then you can read our full complaints procedure here Making a complaint will not affect how we handle your matter.
Non-Clients and Third Party Complaints
We are committed to acting in accordance with all applicable professional conduct rules.
We have a duty to act in the best interests of our clients. In doing so we recognise that from time to time third parties may object to the correspondence we may send and/or the actions we may take, even though they are within the law and in accordance with our professional obligations.
If a non-client considers that the firm has acted in breach of its professional obligations, they should write to the individual within the firm with whom they have been dealing in respect of the relevant matter or the supervising matter partner quoting, where possible, the reference number for the relevant matter or they may write to the firm's General Counsel’s Office, at 30 Crown Place London, EC2A 4ES, United Kingdom.
We will acknowledge the complaint and confirm whether you should more appropriately raise your concerns in another way, for example within any court proceedings.
If we consider a full response is required, we will say so and give you a timeframe within which you can expect our response which will usually be 28 days from the date of our acknowledgment. If we anticipate a significant delay in sending a reply, we will update you and tell you when we expect to be able to respond by.
If we know that you are represented by a solicitor, we will ask you whether your solicitor is instructed to deal with the complaint. Professional rules prevent us from corresponding directly with the client of another solicitor. We will write to your solicitor and advise them that you have contacted us direct, in accordance with our professional obligations.
If you are concerned about our behaviour or if you are unhappy with our response, you may raise those concerns with the appropriate regulator in the jurisdiction in which our work was carried out. For further detail please see the Location-specific Laws and Regulations below.
Location-specific Laws and Regulations
For laws and regulations, in addition to those on this page, relating to particular Pinsent Masons LLP and its affiliated offices and/or the lawyers working there, please see the web pages relating to our locations by clicking on the links below.
Global Standard of Ethical Conduct
Pinsent Masons does not tolerate, permit, or engage in bribery, corruption, or improper payments of any kind in our business dealings, anywhere in the world, both with public officials and people in the private sector. For further information, see the Global Standard of Ethical Conduct.
Speak Up (Whistle Blowing)
At Pinsent Masons we are committed to conducting business fairly, honestly, transparently and in compliance with all applicable legal and regulatory obligations. We expect everyone who works for, or with, Pinsent Masons to adopt the same approach and to maintain the highest standards of ethical business behaviour.
We value a culture of openness and accountability and encourage you to speak-up in confidence about any behaviour that gives you cause for concern, either directly with your Pinsent Masons contact, or via our Safecall Speak Up Service.
https://www.safecall.co.uk/clients/pinsent-masons/
Senior Partner – Andrew Masraf
Privacy Policy
Pinsent Masons may use your personal information together with other information for providing legal services, credit checks, anti- money laundering, marketing, administration and training, and we may disclose information to our service providers and agents for these purposes. We take the privacy and security of your information seriously. Worldwide we follow a global privacy policy and we will only use such personal information as set out in this privacy policy. For further information, see a full copy of our Privacy Policy.
Anti-Money Laundering Policies and Procedures
Before accepting any new instruction, we will ask for information about the potential client and the nature of the proposed work for the purpose of conflict checking, credit checking, client verification procedures and other bona fide purposes. Please note that, to assist in fulfilling our professional and regulatory obligations, this information (which may include personal data) may be shared with any Pinsent Masons affiliated entity for such purposes. Any personal data received in order to comply with our anti-money laundering obligations will only be processed for the purpose of preventing money laundering, terrorist financing or proliferation financing unless such processing is permitted by law, or any other purposes to which you have consented.
When first taking your instructions, we are required to identify both our client and (if relevant) the ultimate beneficial owner of our client, and to verify that identity in a number of ways. We may need your assistance to satisfy these requirements. Without compliance with these obligations, we will not be able to act for you.
It is our policy that the requirements for identifying and verifying a client's identity which are in force in the UK, shall also apply in our offices outside the UK unless local laws impose higher requirements, in which event we shall apply those higher standards. For further information, see Anti-Money Laundering.
Anti-Fraud Statement
Fraud is a serious problem. In the UK, fraud accounts for around 40% of all crime and costs society around £6.8bn per year. Law firms, as professional service advisers, have an important role to play in helping combat and prevent fraud. Pinsent Masons is committed to this role and those commitments are specified below.
We are committed to ensuring our people and those who we do business with:
- Reject fraud.
- Engage in business fairly, honestly and openly.
- Foster an open culture in which staff and business partners are encouraged to speak up early if they have any ethical concerns, no matter how minor.
We refuse to do business with, act for or support:
- clients or on matters when we become aware or suspect that they involve the commission of fraud or facilitate others to commit fraud.
- suppliers or third parties that do not have reasonable fraud prevention procedures in place or a commitment to put those measures in place.
Pinsent Masons provides legal and other professional services globally via a number of entities. These include Pinsent Masons LLP, its subsidiaries and any affiliates that practise under the name Pinsent Masons, or any business which is operated by, or operates in joint venture with, Pinsent Masons LLP or its affiliates. For country specific information about our business, including a list of our offices and the jurisdictions in which we operate, please click here.
This Statement has been approved on behalf of Pinsent Masons and any concerns relating to this Statement should be raised with Pinsent Masons' General Counsel.
Anti-Facilitation of Tax Evasion
Pinsent Masons does not tolerate facilitation of tax evasion, wherever it may occur. We expect the businesses and people we engage with to fully comply with their tax obligations. We will not tolerate any of our partners, employees, agents or business partners knowingly assisting or encouraging tax fraud by any of the clients, suppliers or others that we do business with anywhere in the world. For further information, see Anti-Facilitation of Tax Evasion Statement.
Human Trafficking and Modern Slavery
Pinsent Masons opposes all forms of slavery and human trafficking, and is committed to taking steps to ensure that these do not occur in our business or in our supply chains. For further information, see Modern Slavery Act Transparency Statement.
Diversity and Equal Opportunities
Pinsent Masons is committed to providing equality of opportunity for all employees, and to creating a workplace environment where all employees are treated with respect and dignity by their colleagues. It is against our policies and in some jurisdictions against the law to discriminate either directly or indirectly on the grounds of race, colour, religion, belief or political opinion, disability, nationality, ethnic origin, sexual orientation, or sex or marital status at any stage of the recruitment process, or during the course of employment. Please contact a member of the Responsible Business team on [email protected] if you require further information.
Insider Lists
Article 18 of the EU Market Abuse Regulation (2014/596) and EU Commission Implementing Regulation (2016/347) (the Insider List Rules)impose obligations on listed companies concerning the disclosure and control of inside (i.e. price sensitive) information. If you are a fully listed company, we can assist you in complying with your obligations if so requested, for example, by maintaining an insider list and in accordance with the Insider List Rules.
Financial Arrangements
It is our policy to not accept cash payments from you or cash settlement from third parties without our permission.
Funds required from you to complete a transaction should be paid by bank transfer from a source you have told us about in advance and which we have verified to our satisfaction. Where we need to pay money to you, it will be paid by cheque or bank transfer to an account in your name.
Professional Indemnity Insurance
As required under the Solicitors Regulation Authority Indemnity Insurance Rules, Pinsent Masons maintains professional indemnity insurance. That insurance is with QBE UK Ltd and QBE Lloyd’s Syndicate 386 (in respect of ROW Exposure) & QBE Europe SA/NV and Lloyd’s Brussels Syndicate 5386 (in respect of EEA Exposure), Aviva Insurance Limited (in respect of ROW Exposure) and Aviva Insurance Ireland DAC (in respect of EEA Exposure) and others and covers both our professional services worldwide and our affiliated offices worldwide.
Terms and Conditions of Website Use
See our Terms and Conditions of Website Use (together with the documents referred to in it).