Yvonne leads the Financial services technology practice. She specialises in advising on non-contentious technology matters, including outsourcing, systems development and integration, e-commerce and IT procurement.

Yvonne's experience

  • Advised Wesleyan Assurance Society, a mutual, on negotiating a IT and business process outsourced services arrangement with a Tier 1 supplier.

  • Advising a major UK retail bank on several IT and business process outsourcing and services arrangements, negotiating with Tier 1 suppliers.

  • Advising a UK mutual on the procurement of a wealth platform and related services from SS&C.

  • Advising a major UK retail bank on the restructuring of its cloud services arrangements with a Tier 1 supplier following a corporate reorganisation.

  • Advising a leading cloud service provider on the regulatory guidance on cloud issued by the FCA, the EBA and other European regulators. This advice includes both interpreting the guidance and developing solutions to address perceived detail gaps in the guidance.

  • Advising a major financial services business on the transformation of its finance and accounting function, including the procurement of a cloud-based solution from Oracle.

  • Advising a major UK retail bank on various payments and cards projects, negotiating with Tier 1 suppliers.

  • Advising a challenger bank on the standard contracts applicable to its banking-as-a-service proposition.

  • Advised Chesnara plc a UK-based insurance group on amending a Statement of Work under its Master Services Agreement for policy administration outsourcing, including expanding the contract scope and revising the migration plan.

  • Advised a leading UK financial institution on the negotiation of a Framework Agreement with a European technology provider for Contact Centre as a Service solutions.

Credentials

  • 2026
    Thomson Reuters Stand Out Lawyer
  • 2004
    Joined Pinsent Masons
  • 2002
    Wright, Johnston & Mackenzie LLP, Partner
  • 2000
    Qualified – England and Wales
  • 1997
    Qualified - Scotland
  • 1995
    Glasgow University – Diploma in Legal Practice (with distinction)
  • 1994
    Glasgow University – LLB (Hons)
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Out-Law / Insight by Yvonne Dunn

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