Our pragmatic commercial advice is designed to minimise clients' exposure to consumer protection law risks.
Our consumer law group comprises specialists in consumer rights and unfair terms, competition (including digital markets), advertising, data protection, product liability (safety and labelling), equality, and financial regulation. As a dedicated consumer law team, we share best practice and knowledge to keep track of fast-moving developments in the regulation of digital markets and platforms at an EU and national level. We can quickly assemble the right team of experts tailored to the investigation and sector focus to most effectively support our clients.
We have been involved in many flagship consumer law enforcement investigations conducted by the CMA, including in relation to online gambling, the leasehold property market, auto-renewing subscription contracts in the antivirus software market (triggered by a “loyalty penalty” super-complaint to the CMA), and alleged greenwashing practices.
We have extensive experience of advising clients on negotiating remedies with the CMA in consumer-facing markets, including the negotiation of undertakings with the CMA to avoid court action in respect of alleged breaches of consumer protection rules. In some cases, this has included advising on potential consumer redress for historic breaches of competition, consumer law or financial services regulation. As a firm, we have also advised on remediation and redress schemes more widely in cases ranging from mis-selling of financial services products to the Construction Workers Compensation Scheme. With the DMCCA placing UK consumer protection law on a par with competition law and giving the CMA strong powers to directly enforce and punish breaches of consumer protection law, the risk of non-compliance is substantially increased for businesses and individuals alike.
Our advisers act on domestic and international matters of all shapes and sizes, working with many of the leading names in the market. Browse our experience below, or use the filters to look-up recent work in particular geographies and industry sectors.
Starship Technologies Group
Advised Starship Technologies Group on road traffic laws, data protection laws and the telecommunication regulatory and liability aspects surrounding the operation of autonomous last mile delivery robots to deliver parcels on public roads and pedestrian ways in Europe and Asia.
Representing a defendant in the Second Wave Trucks follow on damages claims before the CAT. These coordinated proceedings arise from the EU Commission’s infringement decision against truck manufacturers and form part of wider EU litigation across multiple jurisdictions. The UK claims are case managed together and are expected to conclude in a 12 week trial scheduled for autumn 2026.
Assisting our client in negotiating the outstanding instalments after the company providing the equity loan agreement abruptly terminated the contract and instructed a collection company.
Advised Worcester Bosch, a global manufacturer of heating products, in connection with the CMA’s investigation into potential consumer law breaches involving greenwashing with respect to hydrogen ready boilers, including the negotiation of undertakings with the CMA.
Advised a publicly traded medical device company on the defence of a number of product liability claims (over 50 actions) against a medical device manufacturer seeking damages arising from the alleged defects in metal on metal hip components. The claims have been raised in Scotland alleging defects under the Consumer Protection Act and at common law.
Advising a Cosmetics company on its procurement of a SaaS solution and International Direct Selling Technology Corporation (“IDSTC”) for the development of an application for its consultants to use when running their cosmetic businesses in various locations outside of the UK, the first location being Russia.
Advised a multinational retailer across a wide range of issues including employment, supplier contracts, regulatory compliance, comparative advertising issues, company secretarial, new investments, IT contracts, energy procurement, health & safety, data protection, licensing and litigation.
Acted for an EU-based client with regard to a complex cross-border dispute relating to the treatment of claims and counterclaims in the self-administration insolvency proceedings of a German fashion brand.
Advised a British online car retailer in securing robust intellectual property terms to enable them to fully promote its sponsorship rights, as well as protecting it against IP infringement claims in the territories in which it will be publicising the sponsorship.
Represented a US platform operator before the Federal Network Agency in questions of market surveillance on electromagnetic compatibility and radio compatibility of products.
Our expertise, at your disposal
With over 490 partners and 3000 people around the world, we are well-placed to support you across a full range of legal and advisory services.
Multinational law firm Pinsent Masons has advised White Energy Company Limited (ASX: WEC) on its agreement to acquire the entities that own the South Galilee Coal Project from the AMCI Group.
Multinational law firm Pinsent Masons has advised the International Finance Corporation (IFC), a member of the World Bank Group, on a landmark Islamic green financing supporting the development of the Plaza District within The Sustainable City - Yiti in Muscat, Oman.
Multinational law firm Pinsent Masons has appointed Joshua Htet as a partner in its Energy and Infrastructure team in London, strengthening the firm's capabilities across project finance, energy transition and renewable energy.
Angelique Bret
Partner
