Data Use and Access Act: Complaints Handling Requirements

With the introduction of a new mandatory data protection complaints procedure under section 164A of the Data Protection Act 2018, organisations have a limited window to prepare ahead of its commencement on 19 June 2026.

Join our webinar where we will aim to provide a clear, practical overview of the new statutory requirements for handling data protection complaints, including what organisations must put in place and how the procedure interacts with existing governance and customer facing processes.

We will explore the implications for managing data subject rights requests, discuss when and how complaints may be escalated to the Information Commissioner and identify steps organisations can take to reduce regulatory risk through effective complaints handling.

Who should attend