Consumer Duty conversations: what should be in your 2024 consumer duty resolutions

As the Christmas festivities recede and the new year takes hold, join experts from our financial services team who will be taking a look at what firms can expect by way of key tasks and regulatory focus on the consumer duty in 2024. 

The first board report is due by 31 July 2024 and firms with closed products are also facing the challenges of duty implementation for those products. At the same time, the FCA has been active in sending out messages across all sectors highlighting their views on what is good and poor practice in consumer duty implementation.

So what are the messages coming from the FCA both positive and negative about implementation so far? What are the key factors firms should be looking to address as they prepare for the closed book implementation deadline and the first annual board report? What could be your consumer duty new year resolutions to help you meet the FCA’s expectations?