Workplace grievances: particular issues arising in practice

This interactive, online workshop explores the differing approach that should be taken to managing a grievance process compared to a disciplinary process including the complexities of investigations, potential alternative forms of resolution and support that should be provided to employees.

Agenda

• Triaging’ complaints: how this works in practice and why is it important?
  • EHRC guidance
  • one person’s word against another’s
  • support available for person raising complaint and subject of complaint

• How grievance investigation differs from disciplinary investigation
• Right to be accompanied: how does this apply in a grievance process?
• Explaining limitations of grievance process – and offering an alternative.

Who should attend?

This course is designed for HR professionals who advise upon grievance process and line managers/supervisors who investigate or determine the outcome of grievances.