This interactive, online workshop explores the differing approach that should be taken to managing a grievance process compared to a disciplinary process including the complexities of investigations, potential alternative forms of resolution and support that should be provided to employees.


  • Triaging’ complaints: how this works in practice and why is it important?
    • EHRC guidance
    • one person’s word against another’s
    • support available for person raising complaint and subject of complaint
  • How grievance investigation differs from disciplinary investigation
  • Right to be accompanied: how does this apply in a grievance process?
  • Explaining limitations of grievance process – and offering an alternative.

Who should attend?

This course is designed for HR professionals who advise upon grievance process and line managers/supervisors who investigate or determine the outcome of grievances.


Event date

9:30 - 11:00 BST
£75 + Vat per person
Virtual online training