Cross-border business-to-consumer sales have stagnated in the EU despite large price divergences, according to a Eurobarometer poll published today which shows that consumers are not confident enough to shop cross-border.
Only 12% of EU citizens have actually bought any goods or services across borders over the last twelve months, albeit the average retail price for a product in one EU Member State can be up to 40% above or below the European average. The study reveals that levels of cross-border shopping have not increased since 2002.

"A competitive European economy needs consumers who are willing to shop across national borders. This poll confirms the need to continue to strengthen the EU's consumer policy," said Health and Consumer Protection Commissioner David Byrne.

Overall, respondents' opinions on the impact of the Single European Market were positive, especially as regards choice.

Opinions about its impact on prices were less positive. Only 15% of EU consumers say the introduction of the Euro made them more interested in cross-border shopping.

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