The Telecoms Ombudsman will investigate complaints from consumers against their telco and can order companies to provide compensation if they are found to be at fault. The aim is for a fair, impartial, speedy and effective service.
The new Telecoms Ombudsman Elizabeth France is currently the Information Commissioner, responsible for the enforcement of the Data Protection Act 1998 and the Freedom of Information Act 2000.
Elizabeth France announced earlier this year that she did not wish to renew her current contract as Information Commissioner, which is set to expire in November. No replacement has yet been announced.
David Edmonds, Director General of Telecommunications, said yesterday that major telcos have agreed to fund the new body. He added:
"I have written to the Chief Executives of the telecoms companies which have refused to give their support asking them to reconsider. I look forward to working closely with Elizabeth France and the Telecoms Ombudsman Council to ensure that consumers have access to a fair and impartial service to investigate their complaints."