Mhairi has extensive experience leading outsourcing and technology transactions. She advises both users and suppliers of technology services and has particular experience in advising a number of leading financial institutions on a range of major IT and outsourcing mandates.

Mhairi's experience

  • Advised a leading insurance services provider on the compliance of an outsourcing agreement with Prudential Regulation Authority requirements and supported contractual negotiations with a technology supplier.

  • Advised a leading asset management firm on amending an existing enterprise subscription master agreement for a data platform to incorporate SaaS terms and update the agreement to reflect current group standards.

  • Advised a major UK financial institution on drafting a template contract for the provision of an identity verification service to customers, including review of supplier agreements for card readers and software.

  • Advised a leading insurance group on the review of an intra-group IT outsourcing agreement, ensuring compliance with outsourcing requirements and German law.

  • Advised a UK-based motorcycling insurance provider on reviewing and negotiating IT and insurance distribution contracts with suppliers for datacentre infrastructure and cloud contact centre services.

  • Advised a leading UK financial institution on the restatement and amendment of a Master IT Services Agreement with a global technology provider.

  • Advised a leading financial services provider on the negotiation of a material software as a service and related services contract and provided overflow commercial contract support to their legal team in the United Kingdom.

  • Advised a leading asset management firm on the review and negotiation of appropriate rights to use agreements to secure rights for outsourced service providers to access key services, identifying necessary contractual amendments and proposing remediation to ensure compliance with regulatory and operational requirements.

  • Advising a global insurer on the procurement of a major technology focused outsourcer. As part of the procurement the insurer has been targeting significant year on year savings and risk reduction through a shift to increased RPA (robotic process automation) and AI (artificial intelligence) systems in the service delivery.

  • Advised a leading provider of infrastructure and construction projects on its second-generation IT outsourcing arrangements and the exit terms with the incumbent supplier.

Credentials

  • 2024
    Made Partner in Pinsent Masons
  • 2006
    University of Strathclyde – LLM Information Technology and Telecommunications, Law
  • 2006
    Joined Pinsent Masons
  • 2004
    Qualified - Scotland
  • 2002
    MacRoberts, Senior Solicitor
  • 2001
    University of Edinburgh - Diploma in Legal Practice
  • 2000
    University of Edinburgh - LLB (Joint Hons)
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Out-Law / Insight by Mhairi Mival

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