The portal is expected to include solutions such as e-mails, text messages, video conferences and analogue phone calls, which will be tested and ready to run by then, according to the Tripartite Alliance for Dispute Management (TADM).
The portal will be integrated with a chatbot known as Ask TADM, which provides workers with answers to questions about salary, overtime or contract termination. The portal will supplement TADM’s centres for those workers who want in-person help, according to TADM general manager Kandhavel Periyasamy.
Mayumi Soh of Pinsent Masons MPillay, the Singapore joint law venture between MPillay and Pinsent Masons said: “This novel use of technology will certainly make it easier for the general public to file claims against their employers online.”
There are two TADM centres: Devan Nair Institute for Employment and Employability and a service centre located in the Ministry of Manpower (MOM).
TADM is working on multiple languages and virtual meditation sessions with interpreters to help migrant workers.
TADM provides advisory and mediation services for employees. It was set up by Singapore’s labour law reform ‘tripartite partners’: the MOM, National Trades Union Congress (NTUC) and Singapore National Employers Federation (SNEF).