Pinsent Masons advises Capita on EUR 230m strategic partnership

Capita, one of the leading European companies offering outsourcing solutions for customer management and digitalisation, and mobilcom-debitel, a 100% subsidiary of freenet AG, agreed on a strategic partnership to deliver transformational customer services for mobilcom-debitel. mobilcom-debitel is one of the largest mobile telephone services providers in Europe, offering a wide range of products – mobile and land-line telephony as well internet services. The seven-year partnership, supporting mobilcom-debitel’s digital lifestyle strategy and continued growth, is due to commence on 1 March 2017.

Pinsent Masons successfully advised Capita in all legal aspects in negotiations with mobilcom-debitel as well as in its contractual terms and implementation of the strategic partnership. The team was led by partner and Head of German TMT & Sourcing, Dr. Florian von Baum. Kirsten Wolgast, LL.M. (Senior Associate) and Daniel Widmann (Associate) also advised on TMT aspects, Manfred Schmid (Partner) and Dr. Joël Hofmann (Associate) advised on HR aspects and Dr. Michael Reich (Partner) on competition law. Mark Leonard (Partner) and Domenico Schwan (Associate) advised on project finance.

The strategic partnership will see Capita take over responsibility for all customer services and related IT. Capita will take on mobilcom-debitel’s existing customer service site in Erfurt/Germany, including the transfer of 650 staff. The transfer is subject to approval by the antitrust authorities.