We pride ourselves in providing excellent client service but we recognise that sometimes things can go wrong.
If you have any complaint or concerns about the service you receive from us (including the level of our fees), in the first instance please raise them with the matter or relationship partner as soon as possible. We find that most complaints or concerns can be resolved informally and we will address your issue promptly, fairly, openly and effectively.
If you would like your complaint or concern to be addressed formally or are not satisfied with the outcome of the informal resolution process, then please write to one of the following people, outlining your complaint or concern:
They will address your complaint or concern promptly, and you can expect that they will:
If you do not accept the outcome of the investigation, you may request that it is reviewed.
To commence the review process please set out your reasons for disputing the outcome of the investigation, in writing, to the Firm's Senior Partner at 30 Crown Place London, EC2A 4ES, United Kingdom.
If appropriate, the Senior Partner may seek support in the review process from a member of senior management in the country in which our work was carried out or the Firm’s General Counsel’s Office and will respond with the Firm's final response on your complaint within 28 days of receiving your request for a review.
We will notify you if it is necessary to change any of the timescales referred to above.
If you are dissatisfied with our final response to your complaint, you may be entitled to complain to an independent body in the jurisdiction in which our work was carried out. For further detail please see the Legal Notices section of our website.
October 2025